Responsible Gambling

At Fiesta Slots we take safer gambling seriously. We want play to stay fun and under your control, so we provide clear tools and guidance to help you manage your activity. This page explains the protections we offer, how to use our account controls, signs to watch for and where to get specialist help if you need it.

Player protection principles

We put player safety and responsible play at the centre of our service. That means offering easy-to-use controls, straightforward information and responsive support. We encourage customers to set limits that match their personal budget and lifestyle and to contact our team if they have any concerns about their gambling.

Activity-control tools

You can access a range of tools in your account to manage how you play. These are available from your profile or the responsible gambling section and are designed to be quick to set up and change when needed.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Limits take effect immediately when reduced and any request to increase a limit may have a short waiting period to encourage considered decisions.

Loss limits

Loss limits help you restrict net losses over a chosen timeframe. You can choose a level that feels comfortable and update it in your account settings. Changes intended to raise a limit will usually be subject to a cooling-off delay.

Time limits and account breaks

Use session reminders and reality checks to monitor how long you spend playing. You can also take a short account break - a temporary pause from logging in - which can be applied instantly for a chosen period.

Self-exclusion and account closure

If you need a longer break, you can self-exclude for set periods or request account closure. Self-exclusion prevents access to your account and the ability to register again during the exclusion period. Our support team can explain the process and next steps if you choose this option.

Recognising signs of problematic behaviour

Look out for common warning signs such as chasing losses, neglecting responsibilities, spending more time or money than intended, or borrowing to gamble. If you notice these behaviours in yourself or someone you care for, consider using limits or seeking support.

Practical tips for staying in control

Set clear budgets, use the account tools available, schedule short breaks, avoid gambling when upset or under influence of alcohol, and keep track of real spend versus planned spend. Sharing concerns with a trusted friend or family member can also help.

Professional help and support organisations

If you need specialist support, organisations in the UK such as GamCare and BeGambleAware offer confidential advice, counselling and practical tools. For immediate help you can also speak to our support team through the help centre in your account.